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N Najat Ul Nafi (Bitto)
Najat Ul Nafi (Bitto)

Najat Ul Nafi (Bitto)

House no- 14/E, Mirbag, Malibag, Dhaka | Mobile: +8801907078984 | Email: nafibitto371@gmail.com

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Section 01

PROFESSIONAL SUMMARY:

Performance-driven Network & IT Support Engineer with hands-on experience in corporate enterprise IT operations, high-pressure NOC troubleshooting, and network administration. Skilled in deploying and maintaining multi-vendor routing and switching environments (Cisco, MikroTik, OLT) and proactive monitoring systems.

Experienced as an ISO 9001:2015 QMS Internal Auditor, possessing a unique capability to combine core networking, SOP compliance, and custom software automation (AI-assisted / Vibe coding, Python, Google Apps Script) to optimize enterprise IT systems and maintain 99.9% network reliability.

Section 02

CORE TECHNICAL COMPETENCIES:

Network Infrastructure

BGP, NAT, VLAN Tagging, VPN (IP/GRE/EoIP/L2TP), Routing & Switching, TCP/IP, DNS/DHCP.

Hardware & Vendor Management

Cisco Routers/Switches, MikroTik Routers, BDCOM / Nexus Switches, OLT & ISP Setup, FTTx Infrastructure.

Systems & Monitoring

LibreNMS, Zabbix, Cacti, Nagios, SolarWinds, Windows Server, Linux, NAS Storage, CCTV & Access Control, TrueNAS, Nextcloud, Proxmox, Microsoft 365.

Automation & Software Development

Python, Google Apps Script (GAS), AI-Assisted (Vibe) Coding, Custom Web Apps & ERP Frameworks, Google Sheets API.

Quality Management & IT Service

ISO 9001:2015 QMS Internal Auditing, IT SOP Compliance, L1/L2/L3 Escalation Support, IT Asset Inventory Tracking.

Graphic & Infographic Design

Infographic design for e-learning course material, poster design, and social media visual content — 100+ completed projects.

Proficiency Radar

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Overall

A quick visual signal-strength map of core skill domains — self-assessed based on hands-on project & job experience. Click a skill to jump to details.

Deployed Stack — Rack View

The toolkit I keep racked, powered on, and production-ready.

CISCO IOS — Routing & Switching U1
MIKROTIK ROUTEROS — BGP / VPN / Tunneling U2
BDCOM / NEXUS — LACP / VLAN Switching U3
LIBRENMS / ZABBIX / CACTI — NOC Monitoring U4
PYTHON / GAS — AI-Assisted Automation U5
ISO 9001:2015 QMS — Internal Audit & SOP U6

Section 03

EMPLOYMENT HISTORY:

Career path rendered as a network route — click a node to jump in.

1. Jr. IT Support Engineer

(August 2025 – Present)

CEMS Bangladesh, House- Cha-70 Bir Uttam Rafiqul Islam Ave, Dhaka 1212.

CEMS Bangladesh is a leading B2B exhibition and event management company in Bangladesh, organizing international trade fairs, conferences, and business networking events. My Duties/Responsibilities as a Jr. IT Support Engineer are:

  • Provide day-to-day IT support for smooth office and event operations.
  • Research, analyze, and conduct R&D on emerging technologies to enhance systems.
  • Implement and test new technologies within AamarTech (sister concern).
  • Deploy and support IT systems, tools, and platforms from R&D initiatives.
  • Install, configure, and maintain computers, laptops, printers, CCTV, NAS, and Windows Server environments.
  • Actively serve as an Internal Auditor in the corporate QMS Audit team, ensuring departmental IT compliance with ISO 9001:2015 standards.
  • Troubleshoot hardware, software, server, and network-related issues.
  • Support LAN, Wi-Fi, internet connectivity, and access control systems.
  • Assist with user account management, email configuration, and Windows Server services.
  • Provide Level 1 & Level 2 technical support and escalate issues as needed.
  • Maintain IT asset inventory, documentation, implement records, and ensure IT security best practices.
  • Provided on-site IT support at major exhibitions and events, including the 24th Textile Series Exhibition (Purbachal), ULAB University Convocation, Power Series, Build Series, Real Estate Expo, and Water Bangladesh Expo (ICCB).
  • Deployed and managed TrueNAS, Nextcloud, and Proxmox virtualization for internal infrastructure; administered Microsoft 365 services.

2. IT Consultant (Remote)

(June 2024 – Present)

Shunte Chai Speech and Hearing Point, Thanthania, Bogura.

Health Consultancy Center in Bogura. As an IT Consultant, I manage their IT infrastructure. Such as,

  • ERP system, Database, CCTV,
  • Social media, Poster design, Social Media post boosting,
  • Also maintain their website.

3. Jr. Engineer (NOC)

(October 2023 – July 2025)

Xi Tech BD, House:4, Road:4, DIT RD, Malibag, Dhaka-1217.

Network Solution Company in Bangladesh. My Duties/Responsibilities as a Junior Engineer NOC are:

  • Planned, deployed, and maintained client network infrastructure.
  • Monitored bandwidth and network performance using Cacti, LibreNMS, Zabbix, Nagios, SolarWinds, and Upstream MRTG.
  • Configured and managed MikroTik routers (BGP, tunneling, NAT, VPN, bonding).
  • Configured Nexus & BDCOM switches (LACP, VLAN, port configuration).
  • Deployed and maintained network monitoring servers and IT infrastructure.
  • Handled Level 1–3 network troubleshooting, including remote fault diagnosis.
  • Managed L2/L3 NOC tickets and coordinated with multiple upstream providers.
  • Performed on-site data center/server room support with senior engineers.
  • Prepared monthly and annual technical reports and followed roster-based NOC shifts.
  • Performed on-site network troubleshooting and device deployment for clients including ABS Online (Chandpur) and M/S Era Traders (Shariatpur).

4. Infographics Designer (Remote)

(September 2022 – February 2024)

10 Minutes School, Mohakhali DOHS, Dhaka.

National Learning platform. As an Infographics Designer, I have successfully developed their course study material. I've completed 100+ projects with them.

Section 04

KEY TECHNICAL PROJECTS & SHOWCASE GALLERY:

Detailed overview of core automation projects, IT deployments, and creative production portfolios.

IT Operations, Network Management, Event Technical Architecture

IT Infrastructure, QA Portal & Broadcasting Management – WPSA-BB International Technical Seminar 2026

Managed end-to-end technical planning, venue IT infrastructure, and digital operations for the WPSA-BB International Technical Seminar 2026 at Radisson Blu Water Garden, Dhaka (October 3, 2026): • Architected the overall IT and technical execution plan tailored to international seminar standards. • Designed the architectural workflow and actively managed the live Q&A portal for seamless speaker-audience engagement. • Planned, configured, and maintained high-speed, secure venue networking and connectivity across all operational areas. • Executed live broadcasting and media feeds with synchronized AV and presentation setups. • Delivered real-time system monitoring, technical troubleshooting, and coordinate-level support throughout the event.

IT Support, Live Broadcasting, Network Operations

IT Infrastructure & Live Broadcasting – UN Women National Action Plan Workshop

Delivered complete venue IT infrastructure, high-density network management, and professional broadcasting support for the "UN Women: Developing a Next Generation National Action Plan" workshop held at Bangladesh-China Friendship Exhibition Center (6–7 September 2026): • Planned, configured, and maintained secure, high-speed network connectivity throughout the 2-day national program. • Handled live video broadcasting and multi-platform live streaming with seamless audio/video line coordination. • Deployed and monitored digital workstations, presentation screens, and coordinator systems across the venue. • Provided instant on-site troubleshooting and technical support for delegates, speakers, and event management teams.

+4
IT Support, Live Broadcasting, Media & Network Operations

Live Broadcasting Management – MICE 1st General Meeting

Delivered complete on-site IT support, network management, and professional broadcasting for the 1st General Meeting of MICE: • Managed and maintained the complete venue IT infrastructure ensuring stable, high-speed connectivity for attendees and organizers. • Executed live video broadcasting and multi-platform live streaming throughout the general meeting sessions. • Managed audio/video feeds, screen projection interfacing, and streaming equipment setup. • Provided instant technical troubleshooting, device coordination, and on-ground operational support.

+5
IT Support, Network Operations, Mega Event Management

Expo IT Infrastructure & Operations Management (Jan–June 2026)

Managed full-cycle IT infrastructure deployment, network architecture, and real-time operational support across major international expos and trade shows (Jan–June 2026): • 25th Dhaka International Fabric Show (DIFS) • 17th Meditex Bangladesh International Expo • 9th International Health Tourism & Services Expo • 9th Food Bangladesh International Expo • 9th Agro Bangladesh International Expo & Poultry/Livestock Expo • 19th Dhaka Motor Show 2026 Key Responsibilities: • Planned, configured, and deployed venue-wide high-density networking and Wi-Fi infrastructure. • Provisioned and monitored critical devices, POS systems, and registration check-in terminals. • Provided on-ground IT monitoring, real-time troubleshooting, and connectivity support for global exhibitors and organizers. • Coordinated technical operations across multiple halls to maintain uninterrupted digital workflows.

+4
IT Support, Drone Cinematography, Technical Operations

Technical Support & Drone Cinematography – UN Women National Learning Sharing Workshop

Provided technical operations and visual documentation for the UN Women National Learning Sharing Workshop: • Maintained venue-wide IT infrastructure and high-speed network connectivity for attendees, presenters, and coordinators. • Operated professional drone flights to capture dynamic aerial footage and cinematic b-rolls of the workshop venue and activities. • Delivered on-site technical assistance, device interfacing, and real-time troubleshooting throughout the sessions.

+3
IT Support, Live Streaming, Network Operations

Event IT Infrastructure Management – Delta Award for Architecture Inauguration Ceremony

Delivered complete on-site IT support, venue infrastructure maintenance, and live broadcasting for the prestigious Delta Award for Architecture event: • Deployed and maintained a reliable venue-wide IT and network infrastructure for event organizers, guests, and media desks. • Managed and executed high-definition Facebook Live streaming of the award ceremony with seamless audio/video integration. • Handled real-time technical troubleshooting, connectivity management, and device coordination throughout the program.

+4

Field Deployments & On-Site Work

Section 05

ACADEMIC BACKGROUND:

B.Sc. in CSE (Evening)

University Of South Asia

Result: Final Year

Duration: 4 Year

Diploma in Computer Science & Technology

Feni Computer Institute

Result: CGPA: 3.86 out of 4.00

Passing Year: 2023 (4 Year)

Secondary School Certificate (S.S.C)

Karatoa Multimedia School & College, Bogura

Result: CGPA: 4.67 out of 5.00

Passing Year: 2019

Section 06

TRAINING/CERTIFICATION:

(Extensive hands-on institutional training covering industry-standard technologies)

• ISO 9001:2015 Quality Management System (QMS)

Internal Auditor Training

• Industrial Attachment on CCNA, MTCNA, MTCRE, OLT & CCTV

Technology Palli, Dhaka (3 Months) | 2023

• Professional Network Engineer Course (CCNA, MTCNA, OLT & ISP Setup)

Telnet IT Institute (120 Hours) | 2024

• Cybersecurity Workshops (CEH, CompTIA CySA+, CyberSAFE)

DASPiB Hybrid | 2023

Verified

CERTIFICATE GALLERY:

Click any certificate to zoom in for a closer look.

Section 07

AWARDS & CO-CURRICULAR ACTIVITIES:

Recognitions, scouting achievements, and activities outside the technical track.

Section 08

TECH NOTES:

Short write-ups on NOC troubleshooting, automation scripts, and things I've learned on the job.

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